Refund & Return Policy

Refund & Return Policy

If your jar arrives broken, leaking or wrong, we replace it free of charge when you tell us within 48 hours of delivery.

Eligible for replacement or refund

  • Jar broken or leaking on arrival.
  • Wrong product or wrong size delivered.
  • Item missing from your order.

How to claim

  1. Send a photo of the product and its packaging on WhatsApp (+92 315 8525555) within 48 hours of delivery, with your order number.
  2. We confirm your claim within 1–2 working days.
  3. We send a replacement at no extra cost, or refund you if the item is out of stock.

Not eligible

  • Opened or partly used jars, unless the product was damaged or wrong.
  • Change of mind or taste preference, because achar is a food product.
  • Claims made more than 48 hours after delivery.

Refunds

For Cash on Delivery orders, approved refunds are sent by bank transfer, JazzCash or Easypaisa within 7 working days.

Order cancellation

You can cancel free of charge before your order is dispatched. Message us on WhatsApp with your order number.